Connect Health - PhysioNow Pilot

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PhysioNow was one of five projects awarded funding as part of the Welsh Government’s COVID-19 Digital Solutions fund that is administered by DHEW. PhysioNow is a clinically led chat-bot support tool, providing agile and remote triage for musculoskeletal conditions. Clinically developed and constantly reviewed and refined, sophisticated algorithms guide users to the appropriate pathway, enabling the right care, at the right time, from the right person. 

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Digital Solutions Fund Data
Partners / funding sources
  • Connect Health
  • DHEW
  • Welsh Government
  • NHS Wales
  • EQL
  • PhysioSpace Cardiff
Start date
Completion date
  • Updates

11th January 2021

In summary the findings from the pilot were that the patient experience was good and that there was definite potential in the solution, for clinicians and the MSK pathway, that requires a bigger study. The pilot has given the clinical teams insight as to how digital solutions might support the MSK pathway, of the future, which is being shared and discussed with other physio services across Wales.


1st December 2020

The team are now in the penultimate week of the pilot with 863 completed patients accessing care. 

Patient feedback continues to be very positive with close to 200 completed responses. 


6th November 2020

639 patients across both health boards have taken part in the pilot.


23rd October 2020

Activity has exceeded 50% of the total for the pilot with a total of 507 patients taking part. Patient feedback is at 25% of all patients, and is at 80% positive Friends and Family Test.


15th October 2020

Pilot extended to alleviate pressure on the teams at Cwm Taf Morgannwg and Hywel Dda University Health Boards amidst the second wave of Coronavirus.


28th September 2020

Connect Health and NHS Wales Informatics Service meet to discuss IT integration beyond the pilot (if taken on) and how this could be developed.


18th September 2020

Collected patient feedback is positive with good Friends and Family Test scores, and positive comments on ease of use and convenience across a diverse age range.


4th September 2020

66 patients across both health boards taken part in the pilot so far. Communications work enhanced to spread the word about the pilot.


21st August 2020

Pilot went live in both health boards. Patient flow is slow initially but this has allowed Connect Health to identify any processing issues at an early stage.


22nd June 2020

PhysioNow chosen as one of five projects under the Welsh Government’s COVID-19 Digital Solutions Fund