Connect Health - PhysioNow Pilot

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Step complete
Step complete
Step complete

PhysioNow was one of five projects awarded funding as part of the Welsh Government’s COVID-19 Digital Solutions fund that is administered by DHEW. PhysioNow is a clinically led chat-bot support tool, providing agile and remote triage for musculoskeletal conditions. Clinically developed and constantly reviewed and refined, sophisticated algorithms guide users to the appropriate pathway, enabling the right care, at the right time, from the right person.

Sector
Digital Solutions Fund Data
Partners / funding sources
  • Connect Health
  • DHEW
  • Welsh Government
  • NHS Wales
  • EQL
  • PhysioSpace Cardiff
Start date
Completion date
  • Updates
Completed

1st December 2020

The team are now in the penultimate week of the pilot with 863 completed patients accessing care. 

Patient feedback continues to be very positive with close to 200 completed responses. 

Completed

6th November 2020

639 patients across both health boards have taken part in the pilot.

Completed

23rd October 2020

Activity has exceeded 50% of the total for the pilot with a total of 507 patients taking part. Patient feedback is at 25% of all patients, and is at 80% positive Friends and Family Test.

Completed

15th October 2020

Pilot extended to alleviate pressure on the teams at Cwm Taf Morgannwg and Hywel Dda University Health Boards amidst the second wave of Coronavirus.

Completed

28th September 2020

Connect Health and NHS Wales Informatics Service meet to discuss IT integration beyond the pilot (if taken on) and how this could be developed.

Completed

18th September 2020

Collected patient feedback is positive with good Friends and Family Test scores, and positive comments on ease of use and convenience across a diverse age range.

Completed

4th September 2020

66 patients across both health boards taken part in the pilot so far. Communications work enhanced to spread the word about the pilot.

Completed

21st August 2020

Pilot went live in both health boards. Patient flow is slow initially but this has allowed Connect Health to identify any processing issues at an early stage.

Completed

22nd June 2020

PhysioNow chosen as one of five projects under the Welsh Government’s COVID-19 Digital Solutions Fund